Preguntas Frecuentes
Getting Started
- What is JumpTV Latino
- How does JumpTV Latino work?
- What system requirements do I need to watch JumpTV Latino?
- What Latin American TV channels can I enjoy in JumpTV Latino?
- Why are some channels not available from my location?
- What Latin American TV on-demand videos can I enjoy in JumpTV Latino?
- Why are some programs not available or don't match the live broadcast of satellite?
- Why are certain popular channels or shows not offered?
- How can I watch free videos?
- How to preview any live channel?
Subscribing
- What are the packages and prices available in JumpTV Latino?
- Can I test video stream access before I purchase a package?
- How do I subscribe?
- How do I use Promotional Code?
Enjoying JumpTV Latino
- How do I sign in?
- I forgot my password, what do I do?
- My password is not working, what do I do?
- I subscribed to a channel/package, now what do I do? How do I Watch Live TV?
- How do I watch Full Screen?
- What are the levels of quality for JumpTV Latino video streams?
- How do I adjust my Preferred Video Quality?
- How can I enjoy high quality On-Demand videos if I have a low bandwidth Internet connection?
- What time zone are the programs listed in?
- Can I watch my package on my TV at home?
Managing Your Account
- How do I change my password?
- How do I update my account information?
- How can I cancel my subscription?
Former JumpTV Subscribers
- Why did JumpTV Latin American content move to JumpTV Latino?
- Do I have to create a new account in JumpTV Latino in order to get access to my channels?
- Do I have to subscribe again in JumpTV Latino in order to get access to my channels?
- JumpTV Latino service is different than JumpTV, I'm not used to it.
Troubleshooting
- I cannot find what I want.
- I cannot access the stream. What can be the reason?
- I cannot watch a specific channel or program, there is no signal.
- I'm receiving poor quality video or audio stream on a channel or program.
- I cannot watch a video on the site, I get a message: "You have exceeded the number of digital rights management licenses allowed for this product, please call Customer Support".
- I cannot watch a video on the site, I get a message: "Video is currently not available".
- I cannot watch a video on the site, I get a message: "Could not generate license".
- I cannot watch a video on the site, I get a message: "Not authorized to watch".
- I'm having difficulties using JumpTV Latino on a MAC.
- I'm having difficulty watching using Safari or other Internet browsers.
- What should I do if I have additional questions, concerns or suggestions?
Getting Started
What is JumpTV Latino?
JumpTV Latino is the premier online Latin American TV network, streaming up to 30 popular live Latin American TV channels and lots of hours of On-Demand videos, including news, entertainment, music and sports channels.
How does JumpTV Latino work?
JumpTV Latino is an Internet TV service, in simple terms, is video and audio delivered over an Internet connection. This technology is also known as Internet protocol television, or IPTV. You can watch Internet TV on a computer screen, and soon on a television screen (through a set-top box).
It's almost the same as getting television through an antenna or a series of cable wires -- the difference is that information is sent over the Internet as data. At the same time, you can find even more variety on Internet TV than cable TV. You will find channels and shows on JumpTV Latino that you cannot find on cable or satellite.
With JumpTV Latino you can watch your favorite programming without needing a satellite dish or a TV cable service. You only need your computer and an Internet connection.
Visit our How It Works section to learn how to enjoy the JumpTV Latino programming.
It's almost the same as getting television through an antenna or a series of cable wires -- the difference is that information is sent over the Internet as data. At the same time, you can find even more variety on Internet TV than cable TV. You will find channels and shows on JumpTV Latino that you cannot find on cable or satellite.
With JumpTV Latino you can watch your favorite programming without needing a satellite dish or a TV cable service. You only need your computer and an Internet connection.
Visit our How It Works section to learn how to enjoy the JumpTV Latino programming.
What system requirements do I need to watch JumpTV Latino?
The JumpTV Latino web site runs best on Internet Explorer version 6 or higher, and on Windows XP. It may work on other operating systems and browsers, but not reliably and some features may be limited or unavailable if you are running from a configuration that is not recommended.
Recommended Profile:
Recommended Profile:
- Operating System: Microsoft Windows XP Home Edition, Professional Edition, or Media Center Edition.
- Web Browser: Internet Explorer 6 or above. Firefox is not recommended as some features might be unavailable.
- Media Player: Windows Media Player 9 or above. (download from the Microsoft web site here*: http://microsoft.com/mediaplayer)
- Processor: At least 500Mhz Intel Pentium/Celeron Family or AMD K6/Athlon/Duron Family or compatible.
- RAM: 512MB RAM or above.
- Internet Connection: Broadband (cable, DSL, or a T1 Line) - 500Kbps or above.
What Latin American TV channels can I enjoy in JumpTV Latino?
Visit the Channels page for a full list of all available live TV Channels on the site. You can have access to them by subscribing to individual channels, or even better, by subscribing to any of our packages and save money!
Why are some channels not available from my location?
This typically has to do with our channel partners having distribution agreements with third-parties which prevent them from distributing their content in a given country/countries, in which case we're obligated contractually to "geo-block" this channel from this particular territory (thereby closing any access to this content from a given location). You may however be able to access channel/channels in question if you were to travel outside geo-blocked territory.
Here is a comprehensive list of the JumpTV Latino live channels with geo-blocking restrictions:
Here is a comprehensive list of the JumpTV Latino live channels with geo-blocking restrictions:
| Country | Channel Name | Geographical Restrictions |
|---|---|---|
| Argentina | El Gourmet | Not Available in Argentina |
| Bolivia | Bolivia Package | Not Available in USA |
| Colombia | Caracol TV | Not Available in USA |
| Colombia | TV Colombia | Not Available in USA |
| Ecuador | Ecuavisa Internacional | Only available in Canada and USA |
| Mexico | AYM Sports | Only available in Canada and USA |
| Mexico | CB tu Televisión Michoacán (Only USA, Canada) | Only available in Canada and USA |
| Mexico | CB tu Televisión Michoacán (Non USA, Canada, Puerto Rico) | Not available in USA, Canada and Puerto Rico |
| Mexico | Canal 22 (Only USA, Canada) | Only available in Canada and USA |
| Mexico | Canal 22 (Non USA, Canada) | Not available in Canada and USA |
| Mexico | Once Mexico | Only available in Canada and USA |
| Uruguay | Latinoamerica TV | Only available in Canada and USA |
What Latin American TV on-demand videos can I enjoy with JumpTV Latino?
Visit the On-Demand TV page, with a full list of all available On-Demand TV videos on the site. You can have access to them by buying them individually or by subscribing to the packages.
Why are some programs not available or don't match the live broadcast of satellite?
This typically has to do with the fact that not all channels have 100% cleared rights to distribute each and every program it broadcasts over satellite over the Internet globally. Hence, to the extent that there are limitations with respect to distributing a certain program(s) on our network worldwide, we're obligated to block such program(s) from showing and replace with an alternative program(s) recorded from the same channel.
Why are certain popular channels or shows not offered?
While we're constantly striving to add new, better and more content, both in terms of live and on-demand content, we're limited by our license deals with channel and content partners. Having said that, it is work in progress and we've got some exciting new content in the works. So, please stay tuned.
How can I watch free videos?
Click on the Watch TV link on the top menu and then click on Free Videos tab. Once you find the content that you would like to watch, click on the Watch Free button and it will load within the video player.
How can I preview any live channel?
Go to Channels page or go to Watch TV and click on Channels tab. Once you find the content that you would like to watch, click on the Preview button and it will load within the video player.
Subscribing to JumpTV Latino
What are the packages and prices available in JumpTV Latino?
Here is a table with the Product we offer, prices and what is included:
| Product | Description |
One Time Price |
Subscription Renewal Price | ||
| 1 month | 3 months | 1 year | |||
| Channels a la carte | Subscription to an individual channel. | N/A | US$9.99 |
US$26.99 (save 10%) |
US$89.99 (save 25%) |
| Country Packages | Get access to ALL Live TV channels from that country on the site! Go to the Channels page to know what the available channels are. |
|
US$14.99 |
US$40.99 (save 10%) |
US$134.99 (save 25%) |
| All Latin America Package | Get FULL access to ALL Live and On-Demand TV on the site! |
|
US$19.99 |
US$53.99 (save 10%) |
US$179.99 (save 25%) |
| Videos On Demand | Get access to a video for 7 days. Go to the On Demand page to know what the available channels are. | US$0.99 | N/A | ||
Can I test video stream access before I purchase a package?
If you are able to see video playing below, your video player is supported
You can also try out Free Videos or Preview clips of Live Channels
You can also try out Free Videos or Preview clips of Live Channels
How do I subscribe?
If you are not a subscriber to JumpTV Latino:
- Select the product you want.
- Click Subscribe Now on any of JumpTV Latino pages.
- Sign Up for a new account (if you're a new user) or Sign in if you already have an account.
- Select the Pricing Plan: 1 month, 3 months or 1 year.
- Submit Payment information.
- Checkout.
- Go to Watch TV and start watching your product.
How do I use a Promotional Code?
To use a promotional code, please follow the steps below:
- During the subscription process, on the Pricing Plan selection.
- Type the promotional code.
- Click Apply Promo Code.
- Changes to pricing will be reflected at Checkout and you will be able to confirm before your credit card is charged.
- Continue the process of payment until you check out.
Enjoying JumpTV Latino
How do I sign in?
Click on "Sign In" on upper right corner of any JumpTV Latino page. Enter your username and password to Sign In, and then click on the sign in button.
I forgot my password, what do I do?
Click on "Sign In" on upper right corner of any JumpTV Latino page. Enter your username and password to Sign In, and then click on the sign in button.
My password is not working, what do I do?
Click on "Sign In" on upper right corner of any JumpTV Latino page, then click on "Forgot your password?" and enter the email address you used to register. We will send you a temporary password shortly.
Then we recommend you update your password. In order to do so, sign into your account using your temporary password, go to "My Profile" on the top navigation menu, click on the "Account Profile" tab and click on the "Change Password" button of the section you want to update.
Make sure to click on the "Submit" button in order to confirm your changes.
Then we recommend you update your password. In order to do so, sign into your account using your temporary password, go to "My Profile" on the top navigation menu, click on the "Account Profile" tab and click on the "Change Password" button of the section you want to update.
Make sure to click on the "Submit" button in order to confirm your changes.
I subscribed to a channel/package, now what do I do? How do I Watch Live TV?
You must be signed in to watch video on the site. Once you sign-in, you'll need to:
- Go to Watch TV.
- Click on My Channels tab.
- Once you find the content that you would like to watch, click on the Watch Now button and it will load within the video player.
How do I watch in Full Screen?
Go to Watch TV page. Click on the Full Screen icon in the lower right side of the player. Press ESC when you decide to exit Full Screen Mode.
What are the levels of quality for JumpTV Latino video streams?
JumpTV Latino Live Channels might vary in stream quality depending on technical limitations for each channel implementation. Most of the channels streams are available in these video qualities (or bit rate)
- Low Quality streams at approximately 100 Kbps: Offered for users with slow internet connections (low bandwidth)
- Standard Quality streams at approximately 350/450kbps: This is the standard internet streaming quality and offers good quality at the standard 320x240 video size.
- High Quality streams at approximately 950 kbps: This is a near-broadcast quality video at full screen on your computer.
How do I adjust my Preferred Video Quality?
Go to the Watch TV page, select the Video Quality you want depending on your Internet Connection Speed (or bandwidth):
- Low: This is the best video quality if you have a slow Internet connection (low bandwidth). It will offer a lower quality, but if this is your case and you pick a higher video quality you might experience video buffering.
- Standard: This is the best video quality if you have a medium speed Internet connection (medium bandwidth). This is the standard Internet streaming quality and offers good quality at the standard 320x240 video size.
- High: This is the best video quality if you have a fast Internet connection (high bandwidth). This is a near-broadcast quality video at full screen on your computer.
How can I enjoy high quality On-Demand videos if I have a low bandwidth Internet connection?
For On-Demand videos, you can click the pause button of the player and then wait until the video downloads completely. Then you will be able to watch it without experiencing buffering.
What time zone are the programs listed in?
All programs dates and times in the Electronic Programming Guide (EPG) reflect time according to your computer time zone setting. For example, if your computer is configured in GMT-4, all times on the EPG will be in GMT-4. This can be confirmed by checking the Now Paying program in the EPG, which should display your current time.
Can I watch my package on my TV at home?
If you have an s-video cable or other means of connecting your computer to your TV, the High Quality streaming option will work well. Note: some viewers may not have sufficient bandwidth available at home to receive this high-speed feed.
Also, soon enough, we're planning to launch JumpTV Latino set-top box, which will allow subscribers to watch JumpTV Latino content directly on a TV set with TV quality without satellite or cable. We will keep you posted as soon as this becomes available.
Also, soon enough, we're planning to launch JumpTV Latino set-top box, which will allow subscribers to watch JumpTV Latino content directly on a TV set with TV quality without satellite or cable. We will keep you posted as soon as this becomes available.
Managing your JumpTV Account
How do I change my password?
Sign into your account using your temporary password, go to "My Profile" on the top navigation menu, click on the "Account Profile" tab and click on the "Change Password" button of the section you want to update.
Make sure to click on the "Submit" button in order to confirm your changes.
Make sure to click on the "Submit" button in order to confirm your changes.
How do I update my account information?
In order to update your account information, please sign into your account, go to "My Profile" on the top navigation menu, click on the "Account Profile" tab and click on the "Edit" button of the section you want to update.
Make sure to click on the "Submit" button in order to confirm your changes.
Make sure to click on the "Submit" button in order to confirm your changes.
How can I cancel my subscription?
In order to cancel your subscription, please sign into your account, go to "My Profile" on the top navigation menu, click on the "Subscriptions" tab and click on the "Cancel Subscription" button.
Former JumpTV Subscribers
Why did JumpTV Latin American content move to JumpTV Latino?
The basic objective behind the transition to JumpTV Latino was to provide a better and more customized user experience combined with far more and better Latin American television content than we have had at JumpTV.
Do I have to create a new account in JumpTV Latino in order to get access to my channels?
No, you can use your same JumpTV username and password in order to sign in to JumpTV Latino and enjoy your products.
Do I have to subscribe again in JumpTV Latino in order to get access to my channels?
No, you only need to sign in and you will have access to all your JumpTV subscriptions at no additional cost.
JumpTV Latino service is different than JumpTV, I'm not used to it.
As with any transition to a new service, certain level of unfamiliarity is expected. Having said that, the more you use the more second-nature it will become. We guarantee you that with continued use, you'll actually come to appreciate new content and new site features we've added on JumpTV Latino. And we will keep adding more!
Troubleshooting
I cannot find what I want.
If you cannot find what you are looking for it might be helpful to try to navigate by our Site Map if you have difficulty finding any section.
I cannot access the stream. What can be the reason?
Users that are using their work internet connection or so called accelerators, for faster access, might not be able to access the stream. We recommend using a regular open browser such as Internet Explorer. If you have bought a package but still can't access the live channels or on-demand videos, please contact JumpTV Latino customer support at support@jumptvlatino.com
I cannot watch a specific channel or program, there is no signal.
This happens from time to time for a number of technical reasons. Please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away.
I'm receiving poor quality video or audio stream on a channel or program.
First, try to adjust your Preferred Video Quality on Windows Media Player according to your Internet connect speed (bandwidth). If you already did that and the problem still persists, please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away.
I cannot watch a video on the site, I get a message: "You have exceeded the number of digital rights management licenses allowed for this product, please call Customer Support".
In order to protect the premium on-demand content of our site, we only allow customers to have access to each video from a maximum of 3 computers. If you reach that limit, you will get this message. If you need additional access because you have more than 3 computers or you think this is an error, please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away.
I cannot watch a video on the site, I get a message: "Video is currently not available".
Try this process:
To upgrade your security components, click Upgrade on the following page:
http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
Note: When you click Upgrade, your computer will connect to a Microsoft-operated Internet site and send information about your digital media player, including a unique hardware identifier. No information will be sent that can be used to personally identify you or track your activities. Microsoft will then upgrade the security components of your digital media player to ensure that it runs with optimal security.
If that does not work, please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away. Please indicate the name of the video you cannot watch.
To upgrade your security components, click Upgrade on the following page:
http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
Note: When you click Upgrade, your computer will connect to a Microsoft-operated Internet site and send information about your digital media player, including a unique hardware identifier. No information will be sent that can be used to personally identify you or track your activities. Microsoft will then upgrade the security components of your digital media player to ensure that it runs with optimal security.
If that does not work, please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away. Please indicate the name of the video you cannot watch.
I cannot watch a video on the site, I get a message: "Could not generate license".
Please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away. Please indicate the name of the video you cannot watch.
I cannot watch a video on the site, I get a message: "Not authorized to watch".
Sign out and sign in again and try again to access the video. If the problem persists and let us know if problem still persists please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away. Please indicate the name of the video you cannot watch.
I'm having difficulties using JumpTV Latino on a MAC.
JumpTV Latino service was designed to work optimally with Microsoft's Windows, not necessarily with Apple's MAC, although you could try using other browsers like Flip4Mac.
We will continue working on improving the experience for as many operating systems and browsers as possible.
We will continue working on improving the experience for as many operating systems and browsers as possible.
I'm having difficulty watching content with Safari or other Internet browsers.
JumpTV Latino service was designed to work optimally with Microsoft's Internet Explorer and FireFox, not necessarily with other Internet browsers. Having said that, we do plan to look for possible technical solutions around this in the future.
What should I do if I have additional questions, concerns or suggestions?
If you have any questions or suggestions (including specific channels or programs recommendations, which you'd like to see offered on JumpTV Latino), please go to our JumpTV Latino Customer Support section or send us an email at support@jumptvlatino.com. Our team is standing by and ready to answer any questions.
